Filing a claim is a breeze
Submitted claims are processed as quickly as possible. Along the way, we’ll let you know if any more evidence is required to get your claim processed.
Step 1
Start a claim using Starr's eClaims service. Make sure you submit a claim within 30* days of an incident happening (even if that means you’re still on your trip).
Step 2
An acknowledgement email will be sent upon receipt of claim submission.
Step 3
Starr’s claims department will process the claim upon receipt of all documents. They’ll let you know if any more evidence is required.
We want you to be protected; Bubblegum Support is here for any questions you might have.
*Accidental death of a traveller must be reported within 15 days
Overseas and need emergency help?
Contact Starr's 24-Hour hotline if you need further information or assistance services.
You can also visit Starr's website for more details.
FAQs
Understanding travel insurance can be daunting. Let us help make it simple for you.
Is the Insured Person required to pay the co-payment or deductible?
The Insured person does not need to pay for the co-payment or deductible.
What is the maximum coverage period of a trip for Bubblegum Travel Insurance?
The maximum coverage period of a trip is 180 consecutive calendar days for a single trip travel insurance plan.
What is the age limit for Bubblegum Travel Insurance?
Bubblegum Travel Insurance is for all ages. You must be 18 years old and above to apply for/purchase a travel insurance policy and may purchase a policy for a minor online.
If children under 18 years old are not travelling with parents or guardians, can they enrol for Bubblegum Travel Insurance?
Yes, parents or guardians can apply for Bubblegum Travel Insurance for children who are travelling alone.
Can I extend the policy period, after I have commenced travelling?
In the event the trip has to be extended due to unforeseen circumstances, the travel insurance coverage shall be automatically extended until the Insured person’s return to Singapore, subject to a maximum of seven (7) days at no additional premium.
Can I cancel the policy?
As Bubblegum currently only offers a single-trip travel insurance policy (defined as a short-term policy covering a specific trip, usually commencing from and returning to Singapore), no changes, cancellations, or refunds shall be made once the premium is paid.
